1. THE HIRE AGREEMENT

This agreement is a legally binding contract between Why Knott Hire, the trading name for

Onward 2 Upward Ltd (Company No. 12707392) (hereinafter referred to as “The Company”), and the Hirer(s)/Driver(s) (hereinafter

referred to as “The Hirer”). By proceeding with a booking and paying the required deposit, the Hirer

acknowledges and accepts the terms and conditions outlined below.

Maximum Hire Period: The maximum hire period is 28 days. A booking may not exceed 28 days unless a longer period has been agreed with Why Knott Hire in writing.

2. RESERVATIONS, PAYMENTS & THE SECU

RITY BOND

Booking Deposit: A non-ref

undable deposit of 20% is required to secure the vehicle for the

specified dates. This reflects the Company’s commitment to withdrawing the vehicle from the

market for the Hirer’s exclusive use.

Payment Balance: The remaining balance of the hire cost must be settled in f

ull no later th an 4

weeks prior to the departure date. Failure to do so may result in the cancellation of the booking and

forfeiture of the deposit.

Pay Monthly: With your consent, you can split the balance into equal monthly card payments (between 2 and 10, depending on how far ahead of collection you book), taken automatically — there are no fees or interest, and the total is exactly the same as paying in full. You can cancel the plan or pay the rest early at any time in your customer portal, free of charge, or cancel the payment authority directly with your bank (please also let us know if you do). If a payment fails we’ll normally retry it once after about 3 days; if it still fails the plan pauses and we’ll email you a payment link — the full balance is still due 28 days before collection as usual. If you cancel your booking, the normal cancellation terms apply, and any instalments you’ve already paid count as payments made towards it.

The Security Bond: A ref

undable bond of £1,200 (UK travel) or £1,500 (European travel) must be

paid on or before the collection date. This bond serves as an indemnity against any damage or loss

incurred during the hire period. The Hirer irrevocably authorises the Company to deduct any costs

arising from a breach of this agreement from the bond.

Bond Return Policy: The bond is ref

undable within 14 days of the vehicle’s return. This period

allows for a comprehensive inspection, professional valeting, and assessment of any mechanical or

cosmetic issues.

Changes after your balance is paid: Where a change to a confirmed booking is agreed after the balance of the hire charge has been paid in full and that change increases the total hire charge, the additional amount is payable within 48 hours of Why Knott Hire confirming the change, or by 24 hours before the collection time, whichever is sooner. If it is not paid in time, Why Knott Hire may cancel the change and revert the booking to the dates, times and details previously confirmed. Where those previously confirmed dates are no longer available, Why Knott Hire will contact the Hirer to agree an alternative. Any amount shown in the customer portal before a change is approved is an estimate; the amount payable is the amount confirmed by Why Knott Hire on approval. This does not affect the Hirer’s statutory rights.

3. DRIVER ELIGIBILITY & DOCU

MENTATION

To comply with insurance requirements and ensure road safety, the following criteria must be met:

Age & Experience: Drivers must be aged between 25 and 70 and have held a valid UK/EU driving

licence for at least two years.

License Categories: It is the Hirer’s responsibility to ensure their licence covers the vehicle’s

weight. For motorhomes with a Maximum Authorised Mass (MAM) between 3.5t and 7.5t, aCategory C1 licence is mandatory.

Documentation: Original copies of the driving licence, a valid DVLA check code, two proofs of

address (dated within 3 months), and a passport (for European travel) must be produced prior to

collection.

Endorsements: Drivers must have no more than 6 penalty points on their licence. Drivers with endorsements may

be subject to insurance surcharges or ref

usal of hire at the Company’s discretion.

4. INSU

RANCE & LIMITATIONS OF LIABILITY

While the vehicle is provided with comprehensive insurance, the Hirer should be aware of specific

exclusions:

Excluded Items: Standard insurance does not cover damage to windscreens, mirrors, glass, tyres,

or punctures. Interior damage (such as burns or stains), vandalism, and the theft of personal

property are also excluded.

Recommendations: The Company strongly advises the Hirer to obtain independent ‘Motorhome

Excess Insurance’ to cover these excluded items and reduce potential liability.

Negligence & Security: The Hirer is responsible for the vehicle’s security. All windows and doors

must be locked, and alarms/immobilisers activated whenever the vehicle is unattended. If theft

occurs due to the Hirer’s failure to secure the vehicle, the insurance may be voided, leaving the

Hirer liable for the f

ull replacement cost.

5. USAGE, MILEAGE & GEOGRAPHIC LIMITS

Mileage Allowance: A limit of 1,500 miles per week (pro-rata) applies to all hires. Mileage

exceeding this allowance will be charged at a rate of £0.32 per mile to account for accelerated

depreciation and maintenance costs.

European Travel: Travel outside of England, Scotland, or Wales requires prior written consent and

payment of the European Travel Surcharge. This fee covers extended insurance, international

breakdown assistance, and mandatory travel equipment.

Prohibited Use: The vehicle must not be used for commercial hire, racing, driver training, or

carrying more passengers than the number of factory-fitted seatbelts.

6. ACCIDENTS, BREAKDOWNS & TRIP INTERR

UPTION

Breakdowns: In the event of a mechanical fault, the Company must be notified immediately. No

repairs may be undertaken without express authorisation.

Accidents: The Hirer must report all accidents immediately and provide a f

ull report including

photos and third-party insurance details.

Consequential Loss: If the vehicle becomes unsafe to drive due to an accident, the Company is

under no obligation to provide a replacement or ref

und the remaining hire period. Independent

Holiday Insurance is strongly recommended to cover such eventualities.

7. CANCELLATION POLICYCancellations affect our ability to re-hire the vehicle. Fees are applied as follows:

More than 6 weeks notice: Full ref

und (minus the 20% non-ref

undable deposit).

6 to 4 weeks notice: 50% of the total hire charge remains payable (amounts already paid count towards this).

4 to 2 weeks notice: 75% of the total hire charge remains payable (amounts already paid count towards this).

Less than 2 weeks notice: Non-ref

undable.

Cancellation by us: In the unlikely event that Why Knott Hire has to cancel your booking for any reason (for example the vehicle becoming unavailable through breakdown or accident damage and no suitable alternative being available), you will receive a full refund of all monies paid. That refund is the limit of our liability — we are not liable for any additional costs you may incur (such as campsite booking fees, ferries, tickets, accommodation or any other fees), and we strongly recommend travel insurance including cancellation cover. Your statutory rights are unaffected.

8. COLLECTION, RETU

RN & CONDITION

Scheduling: To allow

for professional cleaning and maintenance, Collection is between 3:00 PM –

5:00 PM and Return is between 9:00 AM – 11:00 AM.

Late Returns: Late returns disrupt the schedule for the next Hirer and are surcharged at £50 per

hour for the first 3 hours, thereafter a f

ull day rate applies.

Inspection: A handover sheet will be completed at the start of the hire. The final inspection for

damage or loss occurs after the Company has cleaned and valeted the vehicle. In the event of a

dispute regarding damage, we will look into it fairly and in good faith. We arrange the repair through a VAT-registered or approved workshop (for example an NCC-approved one) and charge our actual or reasonable cost; you cannot carry out or arrange the repair yourself, require us to accept a cheaper third-party quotation, or ask for part serial numbers or other documentation beyond a reasonable explanation of the charge. Your statutory rights are unaffected.

Pre-existing damage: At collection we record the vehicle’s condition with you, including dated photographs. If you notice any pre-existing damage, mark or missing item that is not on that record, tell us — with photos where you can — within 24 hours of your collection time, and it will not be charged to you. Any damage or missing item not recorded at collection and not reported within that 24-hour window will be treated as having occurred during your hire and is chargeable. Your statutory rights are unaffected.

High-level areas (roof, rooflights & skylights): For safety reasons we cannot photograph the roof, rooflights, skylights or underside of the vehicle at collection, so these are not on the handover record. The vehicle is provided with them sound and undamaged. If damage to any of these areas is found when the vehicle comes back that was not recorded at collection and not reported within 24 hours, it will be treated as having occurred during your hire and is chargeable. Please keep rooflights and skylights closed and secured while driving and in windy conditions — damage from overhanging branches, height barriers, or wind catching an open rooflight (whether the vehicle is moving or parked) is the hirer’s responsibility. Your statutory rights are unaffected.

Damage while the van is in your care: The vehicle is in your care for the whole of your hire, and the security deposit is held against the cost of putting right damage to it. Damage that happens during your hire is chargeable whether or not it was your fault, and whether or not someone else was responsible — for example a wing mirror clipped by a passing vehicle, or a rooflight or skylight lifted by the wind, whether the vehicle is moving or parked. You are not charged for fair wear and tear, for mechanical or habitation faults arising from the vehicle’s age or condition rather than how it was used, for anything already on the handover record or reported to us within the 24-hour window above, or for anything we caused. Where the damage goes through an insurance claim you pay the applicable excess plus any uninsured or unrecovered loss rather than the full cost of the repair; and where someone else may be responsible we will need your help to pursue them, with anything we recover credited back to you. Your statutory rights are unaffected.

Repairs and replacement parts: We arrange all repairs and the choice of repairer is ours. To protect the condition, safety, warranty status and value of the vehicle, major repairs — and any work to the structure, bodywork, roof, habitation shell, windows or rooflights — are carried out by a workshop of our choosing, wherever available an NCC-approved workshop, a manufacturer-approved repairer or another suitably qualified specialist. Damaged parts are replaced like-for-like with new parts of the same or equivalent specification, sourced from the manufacturer or another supplier of our choosing. We will tell you in writing, itemised, what any charge is for and how much it is. You cannot require us to use a different or cheaper repairer, to fit second-hand or pattern parts, or to accept a partial or cosmetic repair in place of a full one.

Authorising repairs, and payment: By paying or authorising the security deposit you authorise us to arrange the repair and to take payment for it from the deposit, or from the card or other payment method you have on file, without asking you again. The vehicle is let to other hirers continuously and the gap between one hire and the next is often as little as 24 hours, so repairs have to be instructed and paid for promptly to get it back into service in time and avoid disrupting or cancelling later bookings. Raising a query does not delay or reverse the repair or the payment.

If you want to query a charge: Every charge is itemised and notified to you in writing. If you want to query one, please do so in writing within 5 working days of that notice, telling us which item you are querying and why. We will look into it once, fairly and in good faith, reply within 5 working days, and refund anything found not to have been properly due within 5 working days. We do not provide repair quotations, part serial numbers or engineering justification on request, but we will produce the condition records, photographs and the repairer’s invoice in any formal dispute — with your card issuer, an alternative dispute resolution body or a court. If you are still unhappy after we have replied, our complaint procedure applies and you remain free to take the matter to your card issuer or to court. Nothing here is a time bar on your statutory rights.

Inspection after return (72 hours): Vans are often returned outside working hours, in the dark or in bad weather, or straight into a turnaround, so any check we make with you at the point of return, and any hand-back record made then, is preliminary only. We have up to 72 hours from your booked return time to complete our inspection and tell you in writing about any damage, missing equipment, cleaning or other chargeable matter we find. Taking the keys back without comment does not mean we have accepted the vehicle as returned in good order. This does not prevent us raising, after that window, anything that could not reasonably have been found within it — for example hidden damage, a fault that only shows up in use, or damage found at the next handover. Your statutory rights are unaffected.

9. FUEL, CLEANING & HOUSEKEEPING

Fuel Policy: The vehicle is supplied with a f

ull tank of f

uel and must be returned f

ull. Failure to do

so will result in a £50 service charge plus the cost of the f

uel deficit.

Smoking: A strict No Smoking policy is enforced. Evidence of smoking in the vehicle will incur a

£300 deep-cleaning fee.

Sanitation: The toilet cassette must be returned empty and clean. A £100 fee applies to un-

emptied cassettes.

Maintenance: The Hirer is responsible for daily checks of engine fluids (oil and water) and tyre

pressures as per the vehicle manual.

10. GENERAL PR

OVISIONS & EXCEPTIONS

Parking: Hirers may leave one personal vehicle at the Company premises at their own risk. While

the compound is secure and monitored, the Company accepts no liability for loss or damage to

vehicles left on-site.

Pets: Pets are welcome provided they do not damage the interior. The Hirer must provide

protective covers for all soft f

urnishings.

Variation: Why Knott Hire reserves the right to vary rates and conditions at any time.